We will not commence working on your hard drive unless the Legal owner of the submitted hard drive signs and agree to the Terms and Conditions of this Document.

Our Policies:

• "No Data, No Charge" - Our "No Data, No Charge" policy ensures that we will do our utmost to recover your data. It also means that there is no-risk when using our services; we do not hand you a bill unless we also hand you recovered data. Likewise, if your data has been declared unrecoverable by another data recovery company, our "No Data, No charge" policy makes us an excellent choice for a second opinion. Please note that return shipping of your drive is exempt from this policy (see below).
• No Hidden Charges - We quote you one price for recovery provided the details you have given are correct. We reserve the right to change a quote if information provided is incorrect. You will be notified of any change before work commences.
• Confidentiality - Any information retrieved from your drive is safe with us. We keep all clients' data in confidence, and are willing to put it on paper. If your data is sensitive information for you or your organization, we are willing to sign a Non-disclosure agreement to ensure that your proprietary information is safe with us. Additionally we will delete any copy of your data as soon as payment has been received.
• Pricing - Our price for data recovery will be made to you over the phone and/or as a written quote on request. The price includes data being returned on the hard drive sent to us unless you provide an alternate hard drive. We can supply a new hard disk if required or burn data to CD or DVD for additional fees. See our Fees and Charges table for an idea of what these are likely to cost.
• Payment - payment is expected at the time data is delivered. We are strictly C.O.D. No payment will mean any recovered data will be deleted and your drive returned to you at your expense.
• On Completion of Recovery - WE WILL return the Faulty Media at your expense.

We do agree to the following:

1. We will take no responsibility for the condition of the data or media before or after the recovery.

2. We will delete any copy of recovered files as soon as the data has been transferred to the media requested ie your supplied hdd, a hdd supplied by us, CD or DVD and payment has been received.

3. We will RETURN any of the Media provided by you at your expense as soon as payment has been received.

CAUTION: EQUIPMENT IS STATIC SENSITIVE!

Handling:
• Use an anti-static wrist strap when handling a hard drive
• Discharge any static electricity from your body by touching a grounded object (such as a cold water pipe, grounded metal computer case, Etc.).
• Avoid touching the circuit board or electrical connectors when handling the hard drive.

Packing:
• Have a qualified technician remove the hard drive from the computer and eliminate further static damage by placing the hard drive in an anti-static bag. Alternatively you can send the pc (do NOT include monitor, keyboard, mouse, cables or any other peripherals as we take no responsibility if these get lost or damaged in transit) via courier or post. For your own safety and protection use registered or insured mail if sending by post.
• Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton. For best results, use a shipping carton designed for hard drives (such as a manufacturer's shipping carton).
• Include a copy of the D.R.F (Data Recovery Form) in the same shipping carton as the drive. Please make sure that the owner of the Faulty media has signed on all disclaimers - We will not commence working on your job if disclaimers are not signed.

Shipping:

Mark the outside of the shipping carton with your job number.
Whenever possible, use a shipping service with tracking capabilities. For best results, use an overnight or 2nd day service.

Ship the drive or pc to:
Martin Wilson
Level 3, 9-19 Elizabeth Street
Sydney NSW 2000
Australia

• The package should be sent to the attention of your job number (Example: ATTN: DRF #1234).
• Contact us after the drive or pc is shipped and let us know when the drive is expected and what your tracking number is (if applicable). Notifying us of an incoming shipment will allow us to schedule resources for your job in advance, thereby reducing turn-around time.